Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process. Please read the following guidelines for more details:

1. Return Window
You have 30 days from the date of delivery to return any unused and unopened items. After this period, we are unable to accept returns.

2. Eligibility for Returns
To be eligible for a return:

• The item must be unused, in the same condition that you received it.

• It must be in its original packaging.

• You must provide proof of purchase (receipt or order confirmation).

3. Non-Returnable Items
Certain items are non-returnable, including:

• Gift cards

• Personalized or custom-made items (unless defective)

• Opened or used items (for health, hygiene, or safety reasons)

• Sale or clearance items

4. Return Process
To initiate a return, please follow these steps:

1. Contact our customer service team at [Customer Support Email] or use our contact form with your order number and a brief explanation of the return reason.

2. Our team will guide you through the return process and provide you with a return authorization if needed.

3. Pack the item securely in its original packaging and ship it back to us using a trackable shipping service.

5. Return Shipping Costs
Unless the return is due to a mistake on our part (e.g., defective or incorrect items), you will be responsible for the return shipping costs. We recommend using a shipping service with tracking to ensure your return is received safely.

6. Refunds & Exchanges
Once we receive your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a return, exchange, or full refund, including return shipping costs.

8. Exchanges
If you’d like to exchange an item for a different size or color, we recommend placing a new order and returning the original item for a refund. This ensures you receive your preferred item without delay.

9. Gift Returns
If you received an item as a gift, you can return it for store credit or exchange it for another item of equal value. The original purchase details are required for the return.

10. Contact Us
If you have any questions or concerns about your return, please reach out to our customer service team at support@kdtechmultipleservice.com, and we will be happy to assist you.